Privacy Policy

Version 1.0 · Effective 14 October 2026

This policy explains what personal information SolventC collects through its products, why we collect it, and how you can have it deleted.

About this policy

SolventC (“we”, “us”) is a business registered in India.

This policy covers our websites, our WhatsApp channels and SaveMySpot. We decide how information is used on our own websites. For SaveMySpot and our other services, we act on behalf of the business, school or employer that uses them, which is responsible for your information.

SaveMySpot: how it works and what we collect

SaveMySpot lets businesses, such as healthcare providers, salons and service centres, receive and manage appointment requests. You can book through our shared SaveMySpot WhatsApp number, where you first choose a business, or through a business’s own WhatsApp number or link.

Either way, we handle your request on behalf of the business you choose. The business is responsible for your information (the Data Fiduciary), and we act as its Data Processor. We do not use your information for our own purposes, for advertising, or to suggest other businesses, and we do not sell it.

On our shared number, we do not keep anything from your conversation until you choose a business.

When you send a request, you agree to these details being shared with the business you choose so it can handle your booking. We record this on the business’s behalf. You can withdraw it at any time, as described under Your rights.

Our websites

Our websites collect only the technical information needed to deliver and secure them, such as IP address and browser type, which may be recorded in our hosting provider’s logs. We don’t use advertising or analytics cookies on our websites.

Who we share it with

We share your information only with the parties below, and only for the purpose shown.

The business is responsible for how it uses your information once it receives it, including any records it creates, such as medical records.

Your information is hosted primarily in data centres in India or elsewhere in Asia. Some processing, such as analytics or backups, may take place in other countries where our service providers operate. We do not use countries restricted by the Government of India. WhatsApp messages pass through Meta’s systems, which may be outside India.

Services provided through your organisation

Some of our services, such as school management and business management (ERP) applications, are provided to you by an organisation, for example your school or employer. For these services:

• your organisation is the Data Fiduciary. It decides what information is kept and why, and its own privacy notice explains how your information is used;
• we process your information only on your organisation’s instructions, as its Data Processor, under our Data Processing Addendum. We do not sell it or use it for advertising;
• your use of these services is covered by our Terms of Use, and our agreement with your organisation by our Terms of Service.

To see, correct or delete your information in these services, contact your organisation’s administrator first. If you contact us, we will pass your request to your organisation.

WhatsApp messages

We send WhatsApp messages only:

• about a booking you requested (check-in, confirmation, decline or cancellation), on behalf of the business you chose; and
• if your school, employer or another organisation uses our services, messages it sends you through us on its behalf.

We do not send promotional messages. To stop messages, block the number, or ask the business or organisation that sent them.

How long we keep it

We keep booking information for as long as the business needs it to provide the service, then delete or anonymise it as the business instructs, unless the law requires us to keep it. We don’t keep anything from a conversation on our shared number unless you choose a business. Website logs are kept only as long as needed for security.

How we protect it

We limit access to staff who need it and to the business you chose. We use reasonable technical and organisational measures to protect your information.

No system is perfectly secure. If a breach affects your information, we will tell you and the authorities as the law requires.

Your rights

For SaveMySpot bookings and other services provided through an organisation, please contact the business or organisation first, because it decides how your information is used. If you contact us, we will pass your request on and help it respond. For our websites, contact us directly.

You can ask us to:

• tell you what information we hold about you;
• correct information that is wrong or out of date;
• delete your information;
• stop using your information, by withdrawing your consent;
• name another person to exercise these rights if you die or become unable to.

Using these rights is free. Withdrawing consent does not affect an appointment the business has already handled.

How to delete your data

To delete booking information, contact the business you booked with, or contact us using the details below and we will pass your request to the business and help it act on it. We may ask you to verify your identity.

For information we hold for our own purposes, such as website logs, contact us and we will delete it within a reasonable time, unless we need to keep it for legal reasons.

Children

A parent or guardian must make a booking for anyone under 18. By booking for a child, you confirm you are the child’s parent or guardian and agree to the child’s details being shared with the business for the booking. We do not track children or direct advertising at them.

Changes to this policy

We will post any change on this page and update the effective date. If a change affects how information we already hold is used, we will tell you on WhatsApp or by another direct means where we can, before it takes effect.

Contact and complaints